Privacy and your data

Privacy Policy

Name: Fretwork Guitar Tuition
Address: 42 Denmark Street, London, WC2H 8NJ, GB
Telephone: +441273659091

This policy explains how Fretwork Guitar Tuition handles personal data collected through this website. It covers what we collect, why we collect it, how long it is kept, and the rights available to you under UK data protection law.

The data controller for this site is Fretwork Guitar Tuition, the operator of fretwork-guitar.co.uk. Contact details for privacy requests are given at the end of this page.

Enquiry details are used to answer your message and arrange lessons, and for nothing else.

Send a lesson enquiry

Information we collect

Everything listed here comes from one of two routes: what you type into a form, or what the server records when a page loads.

Provided by you

We collect the information you provide through the lesson enquiry form. That typically includes your name, email address, telephone number if you choose to give it, your preferred lesson format, your experience level and your general availability.

Recorded automatically

We also collect limited technical information automatically when you visit the site, such as your IP address and browser type. This is used for security and to keep the site working correctly.

Optional fields

A telephone number and a note about your availability help us suggest a time, but neither is required. If you leave them blank, the enquiry still reaches us.

What we do not ask for

We do not ask for payment card details, ID documents or your date of birth through this website, and the enquiry form has no field for them.

An acoustic guitar resting on a wooden studio floor beside a music stand

Why we use your information

Enquiry details are used to respond to your request and arrange lessons. That is the primary purpose, and it is the lawful basis on which we process the information you submit.

Technical data is used to maintain the security and performance of the website. We do not use your information for automated decision-making or profiling.

Answering enquiries: Reading your message, replying to it and agreeing a lesson time.
Running the site: Spotting broken pages, spam activity and anything that would stop the site loading.

Cookies and similar technologies

The site uses cookies to keep it functioning properly and to understand how visitors use the pages. Details of the cookies used, and how to control them, are set out in our Cookie Policy.

Read the Cookie Policy

You can block or delete cookies through your browser settings. Doing so may affect how parts of the site work.

Cookies are set by the site itself and by the services that help it run. The Cookie Policy lists what each one does and how long it stays on your device.

How long we keep it

Two different kinds of record sit behind this site, and they are kept for different lengths of time.

Enquiry records

Kept for as long as necessary to handle your request and any resulting lessons, plus a reasonable period afterwards for administrative and record-keeping purposes.
Technical logs

Retained for a shorter period, typically measured in weeks rather than months, unless they are needed to investigate a security issue.
Deletion requests

If you ask us to delete your enquiry and no lesson followed from it, there is usually nothing further to keep. Write to us using the details below.

Your rights

Under UK data protection law you have the right to request access to your personal data, to ask for it to be corrected, to request erasure, to restrict or object to processing, and to request portability where applicable.

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by law and may ask you to verify your identity before acting on a request.

Access and copies

Ask what we hold about you and receive a copy of it.

Correction

Tell us a phone number, email address or name is wrong and we will put it right.

Erasure

Ask us to delete an enquiry that no longer needs to be kept.

Restriction and objection

Ask us to pause processing, or say why you would rather we stopped.

Portability

Where it applies, ask for the details you gave us in a usable format.

Complaining to the ICO

If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner's Office.

Security

We take reasonable technical and organisational measures to protect the information you submit. No method of transmission over the internet is entirely secure, and we cannot promise that data sent to the site will never be intercepted.

If you would prefer not to submit information through the website, contact us by telephone instead. The studio is open Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 4:00 PM, and you can reach us on +441273659091.

Prefer not to use the form

Telephone: +441273659091
Email: [email protected]
Studio address: 12 Elm Grove, Brighton BN2 3ES, United Kingdom

Children

This site is not directed at children under the age of 13. Where a lesson enquiry concerns a younger learner, the enquiry should be submitted by a parent or guardian, who is responsible for the accuracy of the information provided.

Changes to this policy

We may update this policy to reflect changes in how the site operates or in legal requirements. The version published on this page is the current one, and continued use of the site indicates acceptance of it.

A quiet guitar teaching room at dusk with stools and a rack of guitars

How to contact us

For questions about this policy or requests relating to your personal data, use the contact details provided on the Contact page. Please include enough information for us to identify your enquiry.